Welcome to the GreyTech Speed Test. We have designed our speed test to better help you understand what’s happening on your network and with your connection. Please see below for a list of Frequently Asked Questions.
IMPORTANT: FOR SATELLITE USERS, PLEASE USE THIS SPEEDTEST INSTEAD: YAHCLICK SPEEDTEST
In order to get the most accurate speed test results, please ensure that the following is done:
- You have disconnected all devices, both wireless and wired from your network
- You have connected your laptop / desktop directly to your router via Ethernet (LAN) cable
- We do not accept speed test results done on Mobile Devices connected wirelessly, so please ensure that steps 1 and 2 above are followed.
Download speed is the speed at which data is downloaded from the internet.
Upload speed refers to the speed that your internet connection can allow data to be sent from your devices from the internet.
Jitter frequency is a measure of the variability in ping over time. It is not usually noticeable when reading text and website, but when you’re streaming and gaming, high jitter can can result in buffering and other interruptions.
Also called latency, ping is the reaction time of your connection. It determines how quickly your device gets a response after you’ve sent out a request. A faster ping means a more responsive connection, especially in applications where timing is everything (like video games).
If your speed test is showing slower speeds than you’re expecting, there are a few things that you can do to see if the issue is coming from within your network, or if the issue is as a result of external factors (such as network issues). The below is what you can do:
- Make sure that all devices are off the network by either powering them down, or disconnecting them from the network. Once this is done, run your speed test again. If you still get slow speeds, then turn off your router and ONT (if you’re on Fibre), for about 1 minute and turn them on again. Once both have reconnected, run your speed test again.
- If your speed test shows the speeds you’re looking for after performing the above step, then reconnect each device, one by one, and check your speed again. If your speed drops, then the issue is as a result of a device on your network. If your speed test stays the same, or similar, then the issue could have been with the router or the ONT (if you’re on Fibre), and the power cycle helped flush out any issues.
- If your speed test still shows lower speeds, then you will need to contact us on 087 700 5264 (either via Telephone or WhatsApp), as we will be able to help you troubleshoot more, and possibly log a query with the provider.
Due to the fact that we do not manufacture many of these items, we cannot guarantee their connection speeds. Ultimately this guarantee falls to the manufacturer. What we can advise is that you perform the steps outlined in this FAQ to conduct a proper speed test, or plug them into the Physical LAN Network (via a network cable).
The 3rd devices in question are:
- PlayStation and Xbox Gaming Consoles
- Some makes of Cell Phones
- Laptops & Desktops connecting wirelessly
- TV Boxes (Apple TV, Android TV etc)
- TV Sets (all makes)
- Any other device not listed above that connects wirelessly
It should also be remembered that each device that connects to your network, either via LAN or via WiFi utilises a portion of your allocated bandwidth. This can show slower speeds when testing or setting up these devices. If someone is playing an online game while you test, you can expect to see slower speeds, for instance.
The answer to that is an unfortunate no. These services run independently of our services, although, they do make use of your internet in order to connect to, fetch and utilise their service.
You will have to make contact with these service providers for assistance.